Socially Intelligent Management
The Socially Intelligent Management Workshop provides two full days of training with an emphasis on developing attending skills along with the skills necessary to build rapport and influence others to act on a goal.
Day 1 provides the overview for the concepts with instructor demonstration and some class interaction. Participants will learn
- how Social and Emotional Intelligences (SQ and EQ) are better predictors of success in the workplace than our IQ (intelligence quotient);
- the different types of intelligences and how they contribute to our abilities to lead;
- how our senses inform us about our environment and contribute to our decision making behaviors;
- what Human Technology is and why socially intelligent leaders want to know how to be a Human Technologist;
- how socially and emotionally “fit” they are through self-assessment;
- the different ways to verbally communicate or respond and how each contributes to effective leadership communication;
- what nonverbal communication skills are and how they contribute to successful leadership communication;
- the importance of observation and listening skills and how their senses(e.g., sight, hearing) contribute to how they behave as leaders;
- what an emotion vocabulary is and how it can contribute to successful conflict negotiation;
- the difference between social, emotional, and intellectual leading.
Day 2 focuses on the application of the concepts. This is when the concepts become “real” for the attendees as they begin structured practice in triads (groups or three) with a coach. Attendees will learn
- how to Pay Attention to others. This includes
- Physical Attention and the skills of
- posturing and
- positioning, and
- Mental Attention and the skills of
- observing and
- listening;
- Physical Attention and the skills of
- how to Build Rapport with others. This includes
- developing responding skills so that they can respond appropriately and accurately to
- content,
- feeling, and
- meaning;
- developing responding skills so that they can respond appropriately and accurately to
- how to Get Others to Act on a Goal via the performance interview using the “GIVE-GET-MERGE-GO” concept. In other words, each trainee will learn to
- ask relevant questions using the 5WH (who, what, when, where, why, and how) and reflecting on the answers; and
- “Give” your Perspective on the Problem
- “Get” the other person’s perspective on the problem
- “Merge” your perspective with the other person’s perspective, and
- “Go” – act on fixing the problem together.
- ask relevant questions using the 5WH (who, what, when, where, why, and how) and reflecting on the answers; and
Intended Audience: All inclusive
Class size: Up to 35 attendees total
What you receive: An attendee handout with self-assessment material as well as training exercises to develop proficiency outside of class.