Socially Intelligent Confrontation
This 8-hour interactive seminar introduces the trainee to a skills-based approach for dealing with conflict and confrontation. The instructor will introduce the concepts involved in confrontation and demonstrate many key skills and behaviors essential to effectively handle confrontation. Many demonstrations will involve class participation and interaction. Trainees will learn
- the different ways to verbally communicate or respond and how each might be used in conflict negotiation;
- what nonverbal communication skills are and how they contribute to successful conflict negotiation;
- the importance of observation and listening skills and how their senses (e.g., sight, hearing) contribute to how they behave during conflict;
- their personal preferences for handling negotiations through self-assessment;
- the impact of emotion on the ability to manage conflict;
- what their inter- and intra-personal emotional intelligence is through self-assessment;
- what an emotion vocabulary is and how it can contribute to successful conflict negotiation;
- ground rules for engaging in conflict;
- when to confront another person; and
- how to confront concretely rather than abstractly.
Intended Audience: All inclusive
Class size: Up to 35 attendees total
What you receive: An attendee handout with self-assessment material as well as training exercises to develop proficiency outside of class.