Dr. Cindy Elrod
- Cindy Elrod, Ph.D.
Vice President
Cindy holds a Doctor of Philosophy degree in Community/Organizational Psychology from Georgia State University (GSU) in Atlanta, Georgia. She has consulted and worked in a variety of settings (including healthcare, corporate, public safety, government, and airline environments) conducting job analyses, management training, customer service training, program evaluations, and providing 360o evaluation feedback.
As a consultant to SoTelligence, Inc., Cindy has been involved in the development and execution of social, emotional, and stress management training as well as conflict negotiation/resolution and diversity training to public safety and government agencies.
In 2005, Cindy completed a term appointment with the Veterans’ Administration at the National Center for Post-Traumatic Stress Disorder (NCPTSD) in White River Junction, Vermont. As the Project Manager, qualitative analysis expert, and a lead researcher, she and her team evaluated the Federal Emergency Management Agency’s (FEMA) process for implementing a disaster mental health response program in communities with declarations of natural, technological, or intentional disasters. Some of those findings have been published in The Annals of the American Academy of Political and Social Science (March, 2006).
Prior to this assignment, Cindy was a Visiting Lecturer and Instructor with Georgia State University’s Department of Psychology teaching a variety of classes including group process and dynamics, behavior modification, learning, abnormal psychology, and environmental and social influences on behavior. Her previous research centered on human response to transitions, psychological contracts, job satisfaction, followership, organizational character, social participation, perceived social support, and sense of community.
Cindy came to the consulting, academic, and research environments after 22 years with Delta Air Lines where she worked in various airport operations departments both above and below the wing. She resolved over 15,500 customer complaints for which she received numerous recognitions and rewards, and she was a member of several inter-departmental efforts to resolve disputes between employees. As a member of management, she specialized in team building, personnel-work environment evaluation, design and implementation of departmental reorganization efforts, group training and facilitation, and systems analysis. She has authored and implemented training in conflict negotiation, airline emergency preparedness and response, and frontline leadership basics such as time management and personnel evaluation.